[Resolved]  Tata Docomo — BALANCE DEDUCTION OF MOBILE NUMBER [protected]

Address:Aligarh, Uttar Pradesh

DATED: 19.10.2014 SUB: BALANCE DEDUCTION BY TATA DOCOMO GSM (MOBILE NUMBER [protected]) Respected Sir, I want to inform you that I am customer of TATA DOCOMO GSM of mobile number [protected], approx. 60 RUPEES deducted from my mobile on within last 5 days . I was checked my balance on 18 OCT then approx. 60 rupees is deducted. Then I call to customer care they told me that THIS CHARGE IS DEDUCTED BECAUSE you USE INTERNET service and this will not refund you then I told him that INTERNET PACK already activate on my number then they told me wait I will check then he told YES YOU HAVE INTERNET PACK, but now balance not refund to you . Actually this balance is wrongly deducted from my mobile balance and then making different lie excuses. And saying that “YOUR BALANCE WOULD NOT BE REFUND”. Now, I kindly requested you to please solve this problem (told him to refund my balance) and take action against him. I am highly THANKFUL to you. THANKS. Yours sincerely, SYED MOHD MASOOD ALI B.Tech. (Mech.), M.U., Aligarh Dip. (Mech.), A.M.U., Aligarh [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Ali,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that the amount has been deducted for Internet browsing. Further we would like to inform you that we have refunded the amount of Rs. 60 vide docket number ABAL[protected].

Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata DOCOMO.

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