[Resolved]  Tata Docomo — Balance reduction for free data usage

Address:

Bangalore, Karnataka

Hi, this is the conversation i had with your support executive. {Sandeep}Hi Rajesh Reddy . You are on line with Sandeep . How may I assist you? {Rajesh Reddy}Hi {Sandeep}Hello. {Rajesh Reddy}my mobile amount of 79 is gone just like that {Rajesh Reddy}my data is showing still 2mb present {Sandeep}Would you like to have this information for the number 80502***** ? {Rajesh Reddy}yes {Sandeep}Please confirm the exact date and time of deduction? {Rajesh Reddy}today {Rajesh Reddy}just 10 mins back {Sandeep}Let me check details and provide the same. {Rajesh Reddy}ok {Sandeep}As checked details that rs79.40 have been deducted for browsing internet on 24/07/2014 at 08:26:12 PM {Sandeep}If you have less than 15MB data in your account then it will happens and the same thing is done now. {Sandeep}If the available GPRS pool balance is not sufficient to establish a new session, then subsequent sessions charged from Main balance. {Sandeep}Charging from Main balance does not depend on sessions count and it depend on the Pool balance available at that moment. {Rajesh Reddy}what kind of a rule is this??? {Rajesh Reddy}if i still have 15mb of free usage, why are u cutting from my main balance??? {Rajesh Reddy}so, as per you if i have less than 15mb for usage, if i use internet it will deduct from my main balance... {Sandeep}This rule as per TELECOM guideline to all telecom users. {Rajesh Reddy}so to use internet, i've to recharge again, so when i get new data, old 15mb of data is discarded? {Sandeep}Yes please. {Rajesh Reddy}is this as per TRAI? or tata docomo's own rule? {Sandeep}That is as per TRAI. {Rajesh Reddy}there is no rule in TRAI as per my knowledge {Sandeep}You can check with other service providers also. {Rajesh Reddy}what about rechages where we get 10mb of data???? {Sandeep}There is no such data pack is available which have benefits of 10MB. {Rajesh Reddy}please check your tata docomo 3g prepaid page {Rajesh Reddy}i can see it in front of me {Sandeep}Please provide url where does 10MB data balance pack is available. {Rajesh Reddy}http://www.tatadocomo.com/3g-prepay-packs.aspx {Sandeep}That is a social pack. {Sandeep}With Rc1 you will get benefits of 10MB Facebook & twitter for 1 Day. For activation you need to sms as DSGPRS1 to 123 {Sandeep}It is not a normal data pack for browsing whole internet services. {Rajesh Reddy}what's the difference? both are data packages {Sandeep}That is for browsing only particular application. {Sandeep}And normal data packs are applicable for browsing whole internet services. {Rajesh Reddy}what is the APN for that? {Sandeep}APN will be same. {Rajesh Reddy}how is it work then? i've still 256mb of social package data left??? {Sandeep}Let me check. {Rajesh Reddy}can u show me the link that makes 15mb mandatory as per TRAI ? {Sandeep}This rule as per TRAI such condition will be not available on url or link. {Sandeep}I am providing information which we get update from our supervisor. {Rajesh Reddy}can u connect me to ur supervisor? {Sandeep}Sure. {Rajesh Reddy}pleas do so {Sandeep}Mr. . Rajesh. I am escalating the chat to my supervisor. Kindly stay on line while the transfer is in progress. {Rajesh Reddy}ok {Arjun}Thank you for your patience Rajesh Reddy. {Rajesh Reddy}Hi {Arjun}You are on line with floor supervisor Mr.Arjun . {Arjun}How may I assist you? {Rajesh Reddy}i'm using docomo data plan {Arjun}Ok. {Rajesh Reddy}today my data balance was around 11 mb when i connected {Rajesh Reddy}but it disconnected saying my main balance of 79rs is deducted {Rajesh Reddy}instead of deducting from gprs balance {Arjun}Let me go through whole interaction. {Rajesh Reddy}ok {Arjun}Yes I have gone through whole conversation that your balance have been deducted for browsing internet. {Arjun}Regarding same Mr.Sandeep had provided clear information. {Rajesh Reddy}yea, he gave clear information... {Rajesh Reddy}but do you think it is logical??? {Rajesh Reddy}as per him, every time i recharge for data, i'll get 15MB less than what i supposed to get {Arjun}Mr.Sandeep had provided as per TRAI guidelines. {Rajesh Reddy}it seems the best way to get my money back is by consumercomplains.in {Rajesh Reddy}i'm keeping this full chat log there, thanks {Arjun}I will definitely forward your feedback to our colligated department {Arjun}So that your requirements are well taken care of & TATA DOCOMO can continue serving customers better ! {Rajesh Reddy}thanks for your support, have a nice day so, as per him it seems we are loosing 15mb o[censored]sage every time we recharge data plan