[Resolved]  Tata Docomo — Broad Band[protected] Closure due to non functioning

Address:

Chennai, Tamil Nadu

Dear Sir/Madam, I have taken broad band connection from Tata Docoma last week of April 2014 and it was not functioning since begging due to lack of infrastructure from their end. Hence decided to cancel and close account immediately. I also sent a mail to them after talking with their customer care number and I got the below acknowledgement. But till now they didn't cancel/close my account and asking me to Pay the Bill till date (22nd July) and kept on asking through different vendor (Chennai Telelinks). I am very much frustrated and talked so many times to their customer care and two weeks they told my bill waiver request is approved for two levels and waiting for approval for another level. Can you please help me to resolve this dispute? Thanks Vaithilingam PS: Email copy on 3rd May 2014 from Tata Docoma [protected]@tatatel.co.in Sat, May 3, 2014 at 1:16 PM Sub: Broadband CAF no: [protected] activation problem~~M18602375 Dear Vaithilingam, Greetings from Tata Docomo! This is with reference to your request for disconnection of the number[protected]. We would like to inform you that your request has been registered and the reference number for the same is[protected]. Further would like to inform you that as per process the line will get barred within 07 days. After that the line will get permanently disconnect within 90 days from the system. Note: Billing will get stop from the date when the line will get barred.