Tata Docomo — Change of Postpaid Plan

Address:Pune, Maharashtra

Hi, I have Called Tata doco mo customer care and requested them to change my Post paid plan to GSM Dual benefit 199 from Freedom 749. They sad that there is a caller tune active and please deactivate it and call us again. I have deactivated Call me tunes and the IVR said it will deactivate in 120Hours(My God). On 21st I have called Customer service again and the guy said that corporate connections can only be changed through mail so please mail to [protected]@tatateleservices.co.in. I have did that but till date (27th may) i wrote multiple mails but i never got a satisfied reply. My billing cycle is from 22nd of every month and one of the customer care guy said that it will only change in next billing cycle. Till date neither my callme tunes got deactivated nor my plan changed. Every time i get different answers from customer care executives.I am completely frustrated by the poor service. I am going to port my number to other SP. Regards, Samrat Jaligama
Was this information helpful?
No (0)
Yes (0)
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Mr.Jaligama,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information