[Resolved] Tata Docomo — Charged for data usage even when data plan was active | |||||
Yesterday I was having 1400 MB data left but the customer service told me that i consumed all of it and started consuming more data in a span of 1 hour so for excessive internet usage we deduced 578.50 Rs from my main balance. I didn't understand how come just by using WhatsApp that much data could be consumed? I have screenshot that after this incident i was still having 20 MB data remining and this data charges deduction was not fair. Manjula (customer service) created a request ID PBR12359910. Today i got a call from Amir Bhaswala (customer service) telling me that from tata docomo only 250 Rs can be refunded (Full refund 578.50 not possible). They have no answers of my last data consumption history. I need more answers from tata docomo. My number is±[protected]. Otherwise I will launch a complaint on TRAI. Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.
Dear Customer,
As per the conversation had with our team, we would like to inform you that a complaint regarding balance depletion concern which was registered vide docket number PBR12336845 has been closed stating that the balance of Rs.250/- had been deducted due to browsing multiple websites and the same was refunded with the docket number ABAL[protected] on 25-FEB-2016 12:21PM and you can get the all outgoing call details and data usage for your number through the prepaid bill by sending an SMS as PREPAIDBILL to 121 from your mobile number, an amount of Rs.25/- will be deductable from the main account balance for this facility which gives you last one month details. Hence we request you to maintain minimum balance of Rs.25/- before sending the SMS.
Regards,
Customer Care
Tata Docomo
As per the conversation had with our team, we would like to inform you that a complaint regarding balance depletion concern which was registered vide docket number PBR12336845 has been closed stating that the balance of Rs.250/- had been deducted due to browsing multiple websites and the same was refunded with the docket number ABAL[protected] on 25-FEB-2016 12:21PM and you can get the all outgoing call details and data usage for your number through the prepaid bill by sending an SMS as PREPAIDBILL to 121 from your mobile number, an amount of Rs.25/- will be deductable from the main account balance for this facility which gives you last one month details. Hence we request you to maintain minimum balance of Rs.25/- before sending the SMS.
Regards,
Customer Care
Tata Docomo
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Kindly let me know when my issue would be highlighted and considered for an investigation. I am not at all happy with the services provided by Tata docomo.