[Resolved]  Tata Docomo — Complaint not resolved~~M24273640

Address:Dharwad, Karnataka
Website:www.tatadocomo.com

Dear concern, I have registerd the complaint 24days back and till now that is not resolved and my connection also disconnected. Can i know the status of my complaint and disconnection reason. I have alreadt communicated with tour executive and told that after resolution of complaint i will pay the bill. Baut till there is no progress. This msg rcvd 15days back. Hi! Your complaint :[protected] has exceeded the closure timelines. We are working on it & shall close within 2 days. Sorry for the inconvience. After 20days called and conveyenced me regarding bill adjustment will do by 24hrs and connection will start, but till date there is no response from your end. I dont know what type of service you are giving. I also working in customer management department but i never seen this like services. Hope any one responding on this and Waiting for your response.. Dear concern, Till the date no one concern me on below issue. And u have promised to adjust exctra bill 1500rs from Aug'15 and till now its not happened from ur end and in Sept'15 Month bill also same issue 1500rs extra charges. Requesting you to i[censored] are going to adjust these both month bills within 48hrs with mail confirmation, for each 1500rs then i am going to pay bills and continue with you. Otherwise i am not going to pay a single rupee for bill, this is for ur kind information. After waiting 48hrs if complaint is not taken seriously and not resolved i am not going continue with this connection. Pls FYI.. Regards, Meerasab MD [protected]
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Aug 8, 2021
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo
Dear Customer,

"We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you have failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. As per your mail, we would like to inform you that upon verifying our record we have found that we have already provided you the billing adjustment of Rs. 1500.24/- on 06-OCT-15. Also, your number is under active status. Kindly check the same. Further, we value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.
"


Regards,
Customer Care
Tata Docomo

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