[Resolved]  Tata Docomo — Complaint on speed & connectivity request no.[protected] for your Tata Photon number [protected]~~M23449729

Address:Gurgaon, Haryana

In spite of complaining many times about the connectivity issue and speed in sector 31 Gurgoan, no resolution has been provided so far and still Facing the challenge. I have been continuously facing this challenge with my photon# [protected] Have spoken many times with Customer care and no 1 has provided any resolution and still facing the challenge. Compliance have made serveral times and no resoultion has been provided yet and highly dis satisfied with TATA Photn services Request you to kindly provide the solution at the earliest
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Aug 6, 2021
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo
Dear Customer,

We tried to reach you on your number in order to understand your concern. However, the same was not reachable. We apologize for the inconvenience caused to you. In this regards, we would like to inform you that network consumption depends on various factors like, geographical area, indoor and outdoor signal coverage, weather conditions, other causes of radio interference, the barriers between the tower and your location etc and hence dedicated and constant speed would not be feasible in a wireless connection.We take feedback from customers as an opportunity to provide improved services. We assure you that we check our network on regular basis on the basis of customer feedback. Though, we will not be able to commit any timeline currently but definitely it will be done in the near future.

Thanks and Regards,
Customer Care
Tata Docomo

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