[Resolved]  Tata Docomo — Connection is not disconnected on time and take bill money for months

Address:Mumbai City, Maharashtra

I raised Disconnection Request[protected] months back and asked to disconnect my Tata Photan immediatly for permanent as I was travelling Overseas. They said they will disconnect and it may take some 10 days time, I was ok and I paid 1 Bill for that month too. However, They didnt disconnect the connection till now and charging for Monthly bills unnecessary. Their customer care department dont understand person problem. They do threaten your family by calling to pay bills. Since I am in US, they call to my Home landline number to and threaten my parents. How can they do this, when they are not doing their work on time, and they have so many departments internally and they dont have proper mutual information. its WORST.
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Sep 07, 2014
Updated by Pragati Masuraha
I am still not hearing any update from Tata Docomo Executive. Infact I called to the same person Himanshu Kumar, who sent an e-mail to me 2 months back for the disconnect request. He said he will check and update me. However after that he stopped picking up the call. Here is the details:

Himaanshu Kumar
Deputy Manager - Customer Service Delivery
Mobility, Turbhe
Tata Teleservices Limited
T:
(91) () | M:(91) [protected]
| F:(91) ()
D-26, Ttc Industrial Area, Midc Sanpada P.O Turbhe, Navi Mumbai, Turbhe-400703, India
Complaint comments 

Comments

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Tata Docomo,
Customer care.

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