Tata Docomo — Continuous Harassment Emails even after Full Payment

Address:

Kolkata, West Bengal

I made the payment against my connection no. [protected] not against my account no. on September 2013. The proof is attached. When I contacted customer service[protected] to know why it is not reflecting against my account? they told me they assigned my connection no. [protected] to someone else and modified account no. is[protected]. But I got no intimation that the no. is assigned to someone else. So I submitted the amount Rs. 956 against my connection no.. So I raised one complaint no.[protected] against this. Then on 13th Jan, 2014 I got a call from [protected]. The guy told me your upper management already approved to settle it internally and it will reflect to my account. He also told me to mail to [protected]@tatadocomo.com to get this details in mail. On 15th Jan, 2014 I mailed but still waiting to receive reply. But still I am getting harassment emails from Mr. Bhaskar Bhattacharya, Service Operation, (CSD), Tata Teleservices Limited, Kolkata. He is telling "There is a small overdue outstanding Rs. 872 still reflecting in our accounts. This is a gentle reminder to you so that you can do the needful accordingly & permanently avoid further Legal consequences & penalized. Now Decision is yours." Please resolve this issue asap. Thanks & regards suman