Tata Docomo — Credit the balance the correct number as it recharged to the wrong number

Address:

Vadodara, Gujarat

Hello team, The issue is, I Want to revert back the recharge of Rs 510/- done on 10th Apr 11:42 am by paytm on my tata docomo number it recharged to wrong number [protected] instead of [protected]. I have raised it 12days back immediately just after the transaction but I have not received my balance back to my account back. in addition to that PayTM has provided reference number to them about the problem. Even tata docomo has not taken it to the resolution. Please find below the communication we had with this regards... ... Hello! Greetings from Tata Docomo! Thank you for your e mail dated 20-Apr-2015. We are extremely sorry to learn about your concern over recharge related for your mobile number [protected] & sincerely regret the inconvenience caused to you due to this. As per the revert from our higher authority we would like to inform you that we are not able to transfer recharge. Hence we are requesting you to coordinate with paytm. Warm Regards, Malay Kumar Hazra Customer Care - TATA DOCOMO Thank you for giving us an opportunity to help you and hope we have addressed your concern. If you are still not satisfied with the resolution, you can always write to our Complaint Resolution Head at [protected]@tatadocomo.com Drop in a mail for any further assistance. If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com Registered Office: Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata Docomo[protected]toll free) * We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only. . -----Original Message----- From: bhagat.amit.[protected]@gmail.com Sent:[protected]:00:14.0 To : "[protected]@paytm.com", "[protected]@tatadocomo.com", [protected]@paytm.com, [protected]@paytm.com Cc: null Subject: Re: [Paytm Care] Re: RCtkt - Help Query~~M22587952 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Hello Team, Any update? As it has been 10 days for the issue and raising the same to paytm team. We need to get it done at earliest to have the recharge/balance into the correct number. Looking forward for your collective and quick action on the same. Thanks again in advance! Best Regards, Amit [protected] On Fri, Apr 17, 2015 at 11:10 PM, Amit Bhagat wrote: ++ [protected]@paytm.com & [protected]@paytm.com On Friday, 17 April 2015, Amit Bhagat wrote: Thanks dear Jindal! Dear tatadocomo team, The issue is, I Want to revert back the recharge of Rs 510/- done on 10th Apr 11:42 am by paytm - please find below the detail as it recharged to wrong number [protected] instead of [protected]. Dear Jindal, please provide any other information required by Docomo team. Please do the need full at earliest. . Many thanks in advance! Amit Kindly feel free to contact me @[protected] On Saturday, 11 April 2015, wrote: Regarding your experience with Paytm Ticket #[protected]: RCtkt - Help Query ________________________________ Jindal, Apr 11, 18:59: Hi there I am Jindal, and I am going to do my best to help you. I understand that you accidentally recharged an incorrect number. Unfortunately, the talk time would have been already credited by the operator to this number, and it cannot be reversed. It might be useful if you contact once quoting the reference number and tell them about the problem. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Jindal ________________________________ BHAGAT.AMIT.AB, Apr 10, 17:20: Name: BHAGAT.AMIT.AB | Email Id: BHAGAT.AMIT.[protected]@GMAIL.COM | Order Number: RCtkt[protected] | Message: Want to revert back the recharge as it recharged to wrong number | Issue Type: Others | Time:[protected]:20:11 | This email is a service from Paytm Care. Message-Id:MS4NBH64_552921d6bfde2_16a03f80cd6cd[protected]_sprut Amit Bhagat 8:48 PM (19 hours ago) to care, grievanceoffic., servicehead, listen Dear paytm team, As per below, please look into this and credit the recharged amount in my account at earliest. Looking forward for your quick action as it has been more than 10days raising this. Dear tata Docomo team, Kindly look into again with cordination of paytm team to credit my mobile balance with recharged amount Rs585/- I need to get it done anyway at your best. Thanks again in advance! Best regards, Amit [protected] Amit Bhagat 8:55 PM (19 hours ago) to iniyan, care, grievanceoffic., servicehead, listen +[protected]@tatadocomo.com On Tuesday, 21 April 2015, Amit Bhagat wrote: Dear paytm team, As per below, please look into this and credit the recharged amount in my account at earliest. Looking forward for your quick action as it has been more than 10days raising this. Dear tata Docomo team, Kindly look into again with cordination of paytm team to credit my mobile balance with recharged amount Rs585/- I need to get it done anyway at your best. Thanks again in advance! Best regards, Amit [protected] [protected] Forwarded message[protected] From: Date: Tuesday, 21 April 2015 Subject: Re: [Paytm Care] Re: RCtkt - Help Query~~M22587952 To: bhagat.amit.[protected]@gmail.com Hello! Greetings from Tata Docomo! Thank you for your e mail dated 20-Apr-2015. We are extremely sorry to learn about your concern over recharge related for your mobile number [protected] & sincerely regret the inconvenience caused to you due to this. As per the revert from our higher authority we would like to inform you that we are not able to transfer recharge. Hence we are requesting you to coordinate with paytm. Warm Regards, Malay Kumar Hazra Customer Care - TATA DOCOMO Thank you for giving us an opportunity to help you and hope we have addressed your concern. If you are still not satisfied with the resolution, you can always write to our Complaint Resolution Head at [protected]@tatadocomo.com Drop in a mail for any further assistance. If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com Registered Office: Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata Docomo[protected]toll free) * We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only. . -----Original Message----- From: bhagat.amit.[protected]@gmail.com Sent:[protected]:00:14.0 To : "[protected]@paytm.com", "[protected]@tatadocomo.com", [protected]@paytm.com, [protected]@paytm.com Cc: null Subject: Re: [Paytm Care] Re: RCtkt - Help Query~~M22587952 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Hello Team, Any update? As it has been 10 days for the issue and raising the same to paytm team. We need to get it done at earliest to have the recharge/balance into the correct number. Looking forward for your collective and quick action on the same. Thanks again in advance! Best Regards, Amit [protected] On Fri, Apr 17, 2015 at 11:10 PM, Amit Bhagat wrote: ++ [protected]@paytm.com & [protected]@paytm.com On Friday, 17 April 2015, Amit Bhagat wrote: Thanks dear Jindal! Dear tatadocomo team, The issue is, I Want to revert back the recharge of Rs 510/- done on 10th Apr 11:42 am by paytm - please find below the detail as it recharged to wrong number [protected] instead of [protected]. Dear Jindal, please provide any other information required by Docomo team. Please do the need full at earliest. . Many thanks in advance! Amit Kindly feel free to contact me @[protected] On Saturday, 11 April 2015, wrote: Regarding your experience with Paytm Ticket #[protected]: RCtkt - Help Query ________________________________ Jindal, Apr 11, 18:59: Hi there I am Jindal, and I am going to do my best to help you. I understand that you accidentally recharged an incorrect number. Unfortunately, the talk time would have been already credited by the operator to this number, and it cannot be reversed. It might be useful if you contact once quoting the reference number and tell them about the problem. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Jindal ________________________________ BHAGAT.AMIT.AB, Apr 10, 17:20: Name: BHAGAT.AMIT.AB | Email Id: BHAGAT.AMIT.[protected]@GMAIL.COM | Order Number: RCtkt[protected] | Message: Want to revert back the recharge as it recharged to wrong number | Issue Type: Others | Time:[protected]:20:11 | This email is a service from Paytm Care. Message-Id:MS4NBH64_552921d6bfde2_16a03f80cd6cd[protected]_sprut ... Please do let me know in case further information needed.. I could be contacted at [protected]-Amit Thanks in advance for your kind consideration and favorable action. Best Regards, Amit