[Resolved]  Tata Docomo — data balance

mt tata docomo nuber is [protected] . at 24/08/2014 i requested 5 rs gprs pack and get message your service will be activted with in 3 hour but upto 4 hour my service is not activated then i recharge 298 special pack and get 200 rs talk time and 1.5 gb 3g net then i use upto 20 min and my get msg 5rs gprs pack now activated and also check my 3g data balance which is 32 mb then i calll to customer care they told me u have use 286 mb then i ask where is my remaining that is my actual balance should be 1251 mb they agree and talk to thir senior person but senior person don't attend me then calll again but they don't receive my call .next day i chech my balance which is 30 mb but my actual balance is 1251 mb .i call them but they cut my call.i get my fair data balance

my tata docomo nuber is [protected]. at 24/08/2014 i recharge 253 special pack and got 222 rs talk time only, i am only got massage is that your topup recharge successful. details- mrp Rs 253.0 tt: 222.17, st27.83, PF:3.0, i didn't got my data pack after 1 hours then i calll to customer care they told me your data pack will be activated after 3 hours, than i waited almost 20 hours but after then there is no data pack is activated, i didn't got my 1gb 3g data pack than again when i tired to call a customer service but engaged occure. Please refund my balance or activate my data plan..

my tata docomo number is [protected]. at 24/08/2014 i recharge 253 special pack and got 222 rs talk time only, i am only got massage is that your topup recharge successful. details- mrp Rs 253.0 tt: 222.17, st27.83, PF:3.0, Tranc ID: [protected]. i didn't got my data pack after 1 hours then i calll to customer care they told me your data pack will be activated after 3 hours, than i waited almost 20 hours but after then there is no data pack is activated, i didn't got my 1gb 3g data pack than again when i tired to call a customer service but engaged occure. Please refund my balance or activate my data plan..

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that Rs. 5 gprs pack has been activated on your number. Further we would like to inform you that once the new pack is activated on your number the old one which was activated on your number will be lapsed.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Dear Customer,

As per the discussion over the call, would like to inform you that your recharge of Rs. 253/- on[protected] has been successfully done and same you have been credited with the benefits as talk-time of Rs. 222/-.

However, as we assured Rs. 253/- talk-time on recharge of Rs. 253/- as the same you have been credited with only talk-time of Rs. 222/-. I am providing the remaining balance of Rs. 253/- to your account with docket number: ABAL[protected]. Kindly check with the same.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.