Tata Docomo — Deceiving customer

umeshgangu

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

I am using tata docomo photon 3g connection to access internet, we are facing problem of connectivity and we have compliented to tata docomo many times .They have not resolved same.
Note: they have promissed minimum 512 kbps speed, but we are getting below zero (0) kbps.
Please see screen shot for more details on connectivity.

Please contact me on [protected] for any other information.

+1 photos

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Comments

santh88

Iam consumer of tata docomo from the couple of moths iam using [protected] num.but iam not satisfy with this service.how may times iam complint to customer care they ignore it.i facing service problem from the when iam vought this sim.nodal officers also not take any action on this issue. and iam using smart phone always fluctuating network i fed up with this service. so many times i used to fight with my girlfriend just becz of this bad service. no porper signal no clarity in the voice. how can i show those proof?

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr.Santhosh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number to understand your concerns regarding network. However, we are unable to contact you, since the call was not answered. Further we request you to provide us your correct Tata Docomo number to [protected]@tatadocomo.com for further assistance.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.