Tata Docomo — Deduction from main balance without prior intimation

Address:

Belgaum, Karnataka

I would like to inform U that an amount of Rs.75 was deducted from my main balance due to one o[censored]r page redirects of some Moviworld App on 15 of June 2014. I immediately tried to contact your customer service but, did not recieve any response from them and my call went unanswered. Later when I called the next day, i.e 16/06/14 & told my problem, I was assured a refund of the said amount into my account within 24 hrs. But dint received any response.. So Iv Called again on 18/06/14 & was again assured a refund within 24 hrs. Today (24/06/2014) its been almost more than a week & I still havent received my refund.On calling back your customer care, I was connected with one of your Senior Executives, but he too started on the note that I should have informed them within 24 hrs, well, I did try to.. But I[censored]r customer care executives do not respond to our calls then that is an issue U should be solving instead of harassing your loyal customers. This isnt the first time this has happened to me. Last month Rs.50 had been deducted from my balance...on complaining I was refunded Rs.30... & again its happened this month. Kindly look into this matter as it is pure harassment deducting from our main balance without any intimation.