[Resolved] Tata Docomo — Deficiency in service

raman81

from Delhi, Delhi

Address:

160055

On 16/10/2015, services provided deducted 70 Rs. from my main balance. I called customer care and asked the money back, they plainly refused to refund and used foul language. I asked for Head office address but he plainly said that it is somewhere in mohali.

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Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Oct 15, 2015

Updated by raman81 Sorry I forgot to mention the phone number. it is [protected] (punjab)

Verified Support

Oct 19, 2015

Tata DoCoMo Customer Care's response Dear Customer,

We tried to speak you personally on your number. However, the same was not possible as the number was not reachable. In this Regards, we would like to inform you that your balance of 71.30/- has been deducted, as you have surfed internet on[protected] used 7101KB DATA at that time no data balance available in your account. Hence, you have been charged for the data usage from the main balance at 10p/10KB. Further, we would like to inform you that kindly off your mobile data or deactivate internet service on your number. So that you will not charge in future. However, being a loyal customer of Tata Docomo, an amount of Rs.71.30/- has been successfully credited to your account as a onetime goodwill gesture with the docket number ABAL[protected].

Regards,
Customer Care
Tata Docomo