[Resolved] Tata Docomo — Didn't get benefit of offer.

1610

from Pune, Maharashtra

Address:

Satara, Maharashtra

My mobile number is [protected]. I had activated net of rs 126 from number *141# to get benefits of 1GB data+300 mb facebook+unlimited whats app. but I got only 1GB data so I call to custumer care on line [protected] then he told me that extra benefits will be added within 48 hrs but I didn't get it so I call custumer care at 3:40 but he told that offer is closed on 31st july but on *141# it shows that offer open. And the senior of customer care talk with me very rudely. Please solve this issue immediatly.

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that, we have registered the complaint vide docket number PSR[protected] and the same will be resolved. Please save your docket number in case of any requirement for reference.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.