[Resolved] Tata Docomo — Disable dive in pops up

pratiksdoshi

from Pune, Maharashtra

Address:

402103

Hi, I am getting a DOCOMOs Flash alert on my mobile (MOTO G), like "DIVE IN NOW", with OK and CANCEL button. No matter what button is pressed it again pops up. If I click outside the flash alert, within 1 minute it will pop again. I am not able to perform any other task when this happens. It last for at least half an hour. I called Customer Care and they told me like its a setting done from my mobile, like Go to Settings > Message > Disable Service Msg/ Flash/ anything related. But no such options were available, when I told this they said they are not responsible and can't do anything. Please provide us solution asap. My name is Pratik Doshi and my number is [protected]

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Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2015

Tata DoCoMo Customer Care's response Dear Customer,

We would like to inform you that, in order to stop the flash messages which you are receiving, we request you to turn off the service messages option in the message settings of your handset as Message settings > push/flash/service messages > receiving options > off mode. However, you may also visit mobile service center better assistance regarding the same. Kindly note that the flash message you are receiving is a feature based on handset support. It can be deactivated through the DIVE-IN option available as pop up/push messages in your handset. You will get the deactivation option to cancel this service.

Regards,
Customer Care
Tata Docomo