Tata Docomo — Discrimination between tcs and non-tcs customer

Address:	560100
Website:	www.tatadocomo.com

Dear Sir,

This is a complaint in with reference to my Tata docomo number +91 [protected].

As a part of retention the backend team offered me a waiver of 300 and assurance of activation of 351 plan from next billing cycle. For this settlement to take place I had several discussions with the backend team, I called more than 15 times to customer care. But at the end I was satisfied with is offer of backend team. In that 351 plan I was supposed to get 1500 minutes free per month.

Around a week later I got a call from the Customer care. They said that this plan cannot be activated in my account as this plan is not applicable to my segment. After a long discussion I finally came to know from Javed—the supervisor—that this plan was meant only for retail customer and not for corporate TCS employees. Later I raised complaints through consumer forum and through customer care. In my customer care complaint I also provided the phone number of the backend team who called me and offered the plan.

Again after some days, which is today, I received a call from Customer care saying that my complaint has been resolved and they are ready to provide me the plan as promised. I told her about the segment thing and she said that it was not the problem and the problem was actually that the play needed to be activated from the next billing cycle. I once again confirmed that whether is it the same 351 plan which has 1500 minutes free. She replied that it is not the 351 plan it is the 350 plan which has 500 minutes free. She claimed that I had requested for the same plan. I asked her not to fool me anymore as I had been already fooled several times. I said that I never made any such request and asked her as to why they are making such assumption on my part. She went to tell me that the 351 plan is not applicable for Karnataka circle. I categorically asked her not to close the complaint and not to make any change in my bill plan other than the 351 plan. But, to my surprise, I received a SMS from Docomo saying that the complaint has been resolved.

Kindly simply let me know if the 351 plan(which has 1500 minutes free) would be activated in my account or not. I has already spent several hours talking to customer care executives, I don’t wish to spent anymore.

Regards,
Sujoy Adhikary