[Resolved] Tata Docomo — DOCOMO fooling customers on internet usage! | |||
I was using the 499 Internet plan for last 2 months. By 7th May my data balance went down to 4MB(got to know later). But Still I was browsing the Internet, within few minutes my main balance of Rs.160 got detected. While I enquired with the customer care, they were saying as I'm consuming huge data, instead of detecting from the data balance they detected from main balance. They are suppose to inform me as I reached the data balance limit by SMS or at least with the push message. But without any notification and being the data balance is still remaining, how come they can detect from the main balance without my knowledge??? My DOCOMO No - [protected] Thanks, Arun Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
Hi,
Can you please give a call back once again. I'm pretty sure some huge amount has been detected from my main balance. I cross verified with the customer care.
Thanks,
Arun
Can you please give a call back once again. I'm pretty sure some huge amount has been detected from my main balance. I cross verified with the customer care.
Thanks,
Arun
Dear Mr.Subbu,
We have forwarded your issue to the concerned department. Please bear with us in the interim.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have forwarded your issue to the concerned department. Please bear with us in the interim.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr.Subbu,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your mobile number to understand your concern regarding balance deductions. However, we were unable to contact you since your mobile was switched off.
We would like to inform you that there your amount of Rs. 130.30/- has been deducted correctly on[protected] for browsing of GPRS usage with less data in the account. Kindly note that when data in the account is less and volume content of the size browsed is more then the balance will be deducted from the main balance which is non-refundable. Kindly make a note of the same.
However, you can get the balance deductions and outgoing call details through prepaid bill for which you have to send sms from your mobile phone as PREPAIDBILL <Space> Email Id and send it to 121 (Toll free). An amount of Rs. 25/- shall be deductible from your main balance for availing this facility. Kindly make a note of the same.
For further assistance mail us at [protected]@tatadocomo.com
Thanks and regards,
Customer Care
Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your mobile number to understand your concern regarding balance deductions. However, we were unable to contact you since your mobile was switched off.
We would like to inform you that there your amount of Rs. 130.30/- has been deducted correctly on[protected] for browsing of GPRS usage with less data in the account. Kindly note that when data in the account is less and volume content of the size browsed is more then the balance will be deducted from the main balance which is non-refundable. Kindly make a note of the same.
However, you can get the balance deductions and outgoing call details through prepaid bill for which you have to send sms from your mobile phone as PREPAIDBILL <Space> Email Id and send it to 121 (Toll free). An amount of Rs. 25/- shall be deductible from your main balance for availing this facility. Kindly make a note of the same.
For further assistance mail us at [protected]@tatadocomo.com
Thanks and regards,
Customer Care
Tata Docomo.
Hi,
My mobile is not switched off. But so many peoples who calling me saying that, they are getting response either as "not rechable" or "switched off". Again this is a big issue for me with DOCOMO.
Also for the deduction against the data usage, you guys suppose to send a notification message of reaching the threshold level of the data limit. Without customer's knowledge deducting from the main balance is like stealing money from a blind beggar. It's not really fair.
So please fix the above issues at the earliest, not reachable response and the refund against the deduction..
My alternate no: [protected]
My mobile is not switched off. But so many peoples who calling me saying that, they are getting response either as "not rechable" or "switched off". Again this is a big issue for me with DOCOMO.
Also for the deduction against the data usage, you guys suppose to send a notification message of reaching the threshold level of the data limit. Without customer's knowledge deducting from the main balance is like stealing money from a blind beggar. It's not really fair.
So please fix the above issues at the earliest, not reachable response and the refund against the deduction..
My alternate no: [protected]
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding network and balance deduction. However, we are unable to contact you, since your calls were not answered. Further we request you to provide us your correct alternate number to [protected]@tatadocomo.com for further assistance.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding network and balance deduction. However, we are unable to contact you, since your calls were not answered. Further we request you to provide us your correct alternate number to [protected]@tatadocomo.com for further assistance.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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We tried to speak personally on your number [protected], however same was not possible as the call was not answered. In this regards, we would like to inform you that after verifying our record we found that there is no Rs.160/- bal deducted from your account. Kindly check the same.
Further, we like to inform you that you can write an email to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-
Tata Docomo.