[Resolved]  Tata Docomo — docomo service disconnected without consent

Address:

Chennai, Tamil Nadu, 600082

(Copying my e-mail) it is with great disappointment im writing this e-mail. This communication
Is with respect to the number [protected] a/c number:[protected]. As ive been travelling back and forth on business and ive not been able to keep track of the status of my connection. A week back i realised that my line was
Barred and i could not recieve or make calls. When i walked to the docomom
Store to find out what happened, the executive there told me that the
Connection has been terminated due to non-payment and that even if i were
To mak a payment he cannot release the line. It was totally disppointing to
Hear that. I later cleared all the dues pertaining to the number and called
Up customer service to inform the same. I was curious as to how the line
Was disconnected/terminated without any prior notice hence asked the
Exectuive about the status of my connection and to my shocking surprise he
Stated that a request was given to terminate the line and that i had given
The request at a store. Hearing this i was totally baffled and asked him to
Confirm it one more time and he verified it and confirmed that same. I told
Him clearly that i did not give any such request and inisisted that this
Must be an error at his side. I asked to be put across to a supervisor so i
Could express my grieviences to him. To this he said he cannot transfer the
Call adn that he could arrange for a call back the follwong day at 12 noon.
He assured me of the follow up while i asked him to log a case for the
Interaction. He sternly refused to log a case and said he cannot record any
Part of the conversation as a case log as it is not required. What kind of
Professoinalism is this?? I knew i would not get a call back and so it
Was. No call no communication yet. Please do the needful to reinstate my
Line as it is primarily used for my business.

Thanks.
Josh