[Resolved] Tata Docomo — Extra bill of Data usage for postpaid Sim | |||
Hi, I am using mobile number [protected] of post paid sim.I got call from Tata docomo customer care about data plan of Rs.125 for 1GB data of 3G.After activatation this plan I got message from tata docmo that you have bill of Rs.1000 next day Rs.2000, day after tomarrow .Rs.3000 .. After 10 days I got mesage about bill Rs.8000. I called customer care and clarify that I am using this net for gmail in mobile with limited usage, why I get such huge bill.But Customer Executives doesent know reason.she told me to wait till month end bill.So I told her that please deactivate my plan for this monthend and I will stop using internet Because at end of month I have possiblity of huge bill. After End of month I got bill of Rs.4832 .with discount Rs.4000.I raised complaint many times to customer executives and each time they are saying that they will minimize Rs .500 only. Please suggest I am very disapponted using Tata docomo card... Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that you have been charged correctly according to usage. Hence we request you to clear the current outstanding of Rs. 9978.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that you have been charged correctly according to usage. Hence we request you to clear the current outstanding of Rs. 9978.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
why I can pay extra bill ?
Dear Consumer Team, From several days I am fighting with Tata docomo for bill of Rs. 4, 494 for May+June.After that my postpaid sim outgoing is stopped.
After registering complaints for this month I got bill of
Previous balance Rs. 4494 + Current charges Rs. 5483 =Total 9978
Why I got current charges Rs.5483 without using any data or calls my plan is only for Rs. 149 monthly basis.
From several days I am fighting with Tata docomo for bill of Rs. 4, 494.Please look in this matter seriousely.I told several times to tata docomo why I pay Rs. 4, 494 for 800 MB use only without my any foult.I was 1GB data plan for Rs.125 only.Even though I didnt use that data also.They are doing some wrong calculation and chitting with customer.Please help me to whom I can complint it if you are unable to do in it.Can I register police complaint against tata docomo? Please advise.
After registering complaints for this month I got bill of
Previous balance Rs. 4494 + Current charges Rs. 5483 =Total 9978
Why I got current charges Rs.5483 without using any data or calls my plan is only for Rs. 149 monthly basis.
From several days I am fighting with Tata docomo for bill of Rs. 4, 494.Please look in this matter seriousely.I told several times to tata docomo why I pay Rs. 4, 494 for 800 MB use only without my any foult.I was 1GB data plan for Rs.125 only.Even though I didnt use that data also.They are doing some wrong calculation and chitting with customer.Please help me to whom I can complint it if you are unable to do in it.Can I register police complaint against tata docomo? Please advise.
Dear Customer,
We’ve forwarded your complaint to the concerned department. Do bear with us in the interim.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We’ve forwarded your complaint to the concerned department. Do bear with us in the interim.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Till date know one from tata docomo contacted to me ...
Any update..?
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.