Tata Docomo — extra charges for sms

vaibhavn

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

This is vaibhav nawar. my account number postpaid account number is[protected] and my mobile number is [protected], i recived bill 05/01/15 to 04/02/15 period, i found extra charges for massage, where as i have massage packs, and total massage is below the massage limit, they saying one day you massages more than hindered sms, but customize bill saying only 110, and charges is 720 sms, i called customer care too, but they are not able to listen anything they said all is correct

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We are sorry for the inconvenience and we assure you that your problem is being addressed.
Thanks for sharing your concern related to billing

In this regards, we would like to inform you that we have already registered the same with docket number[protected] .

Please save your docket number in case of any requirement for reference.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.