Tata Docomo — Faulty broadband service

Address:

560045

I took broadband internet services from tata docomo around december 2015. After about 2 months of service, the quality of service dropped to very bad conditions. I would usually get 2-3 mbps connection even when my plan was for 8 mbps. The issue kept on pushing, i complained a lot, engineer visited was very difficult to get. Docomo does not care at all, they charge me for full service, however for the past 4-5 months i am getting mediocre service. Ultimately the service engineer told me that it was flat's internal wiring's fault. I got that changed for 400 rupees. Even then docomo's service did not improve. I upgraded my plan to a 16 mbps plan, however still many a times i get a mediocre speed, sometimes it is 2-3 mbps only. Morover tha latency continously keeps on spiking. I have talked to a variety of people inside docomo, i get stupid responses, or assurance that it will be fixed blah blah, every time i complain, i get the response that i will get callback or our team is looking into it, (The personnel i am talking to directly), keep on making excuses, but are not fixing the problem. As a customer, in my area, the service is only provided by bbnl and docomo, i shifted to docomo for the reason bbnl's service was not satisfactory. However docomo is enot good either, this a violation of availability of choice to customer, morover, on what basis is docomo charging me full plan bill even when they are not able to provide a proper service? I have network usage logs, speed test screenshots and everything saved. I have shared those with the customer care as well. But nobody is trying to fix the problem. I want a compensation so many months of fraud. Customer id:[protected]