Tata Docomo — Fleecing of gullible customers by caller tune department

Address:

Kurukshetra, Haryana

I am really appalled to see the way your company has fleeced me twice. 1) About one month back I received a call from your caller tune department to get caller tune with my name (Anand Mahajan). I agreed and I was charged Rs. 270/ for one year. After a while I got an SMS that a Hindi song has been set as caller tune on my number and a process to deactivate it. As I didn't want a hindi number to be my caller tune, I instantly deactivated it.Moreover I never requested it, instead I was promised caller tune with my name and that was read to me like "Thanks for calling Anand Mahajan". I was never provided the "Call me" Caller tune facility. Later when I got my bill I was aghast to see I was charged with Rs. 270/- . Actually showing me a song as my caller tune I was deliberately propmted to cancel the caller tune the same day only. 2) Today itself ( 05/08/2014 ) again I was put into the same trap and debited Rs. 150/- for a period of Six month. I opted for the caller tune "Thanks for calling Mahajan Computers". But I got an SMS thereafter that Junoon anthem song has been set to be my caller tune. I called 121 help line thrice but the response was totally non-coperative. Each time I was told by the call centre guys that if I got the caller tune (Junoon song) cancelled Rs. 150/- would still be levied. The best part of the whole story is call centre guys told me they didn't know any numbers of the caller tune department. Totally Unbeievable !!! When I tried to call at[protected] from where I got the "trapping call", number was invalid. I want my money back for both the occassions. I am not going to take the things lying down this time over and raise this issue at every possible forum. This is a fit case to be taken to consumer court and media. [protected][protected] Name : Anand Mahajan Cell : [protected] Circle : Haryana