[Resolved]  Tata Docomo — Fraud with STV Recharge

Address:Uttara Kannada, Karnataka

I had recharged my mobile [protected] on 1st JULY of Rs33/- for the plan of STD mobile Tata 2 Tata @ 1p/3secs(20p/min) and other mobiles @ 1p/2sec(30p/min), but i have noticed that this plan is not applied to my number, that is i have been fraud and charged at the high call rate for past 28 days, Eg: for duartion of 1.26 mins i have been charged Rs1.29 and in another case for 0.54mins Rs0.81 etc I came to know this when i checked the last call charges through *191#. When i had activated this Rs33 plan my balance was more than Rs500/- now it is Rs288/-, Hence please refund me with the difference amount of Rs212/- which has been fraud,
+2 photos
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Mr.Madgaonkar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, we would like to inform you that, upon recharge of Rs.33/- you will be provided with the benefits of all Tata to Tata STD mobile calls @ 1p/3Secs(20p/min) & STD to Other mobiles @ 1p/2Secs(30p/min) valid for 90 days and the same has been successfully updated on your number on[protected].
Kindly note that, the recharge of Rs.33/- pack is applicable only for making of STD calls and for making of all Local mobile calls and LandLine you will be charged as per normal base tariff. Hence, I request you to make a note of the same.
You can obtain any information related to your account (EX: Recharge information, Data usage and Balance information) by dialing to *191#.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information