Tata Docomo — Generating bills after deactivation of the service

Address:

Mumbai City, Maharashtra

I used Tata Docomo Broad Band connection since 2+ years and i am a prompt payment customer. In month of January 2014, i faced problem of regularly disconnect of service and launched several complaints. The supporting engineer was fed up of visiting the home and said the actual problem in our area (i.e., in Evershine Nagar, Malad (W), Mumbai) that municipal is not giving permission to dig the road to solve the problem, please disconnect your service, it's best option. I called to customer service and registered the complaint of disconnection of the service (i.e., on 31st Jan 2014) and the complaint no:[protected] and said that connection will be permanently disconnected on 7th Feb 2014. (Bill generation is from every 9 of month till 8 of next month). I got a call from customer service for payment of Feb 2014 bill (i.e., 09/02/2014 to 08/03/2014). I informed them that i already disconnected the service how come bill get generated, they are not in position to give the details of activation of service(i.e., when i called them or mailed them for activation of the service). I did mail communication with [protected]@tatatel.co.in and they are not in a position to listen or enquiry the problem, just saying to clear outstanding bill of Rs. 673/- Now i am surprised once again seeing one more bill get generated for month of March 2014 (i.e. 09/03/2014 to 08/04/2014) when i put my words in the mail they are saying please clear your outstanding bill of Rs. 1332/-. Please provide your inputs on the same, attached the screen shots of mail communication with [protected]@tatatel.co.in. for your reference. [protected]@tatatel.co.in