[Resolved] Tata Docomo — Getting horrible speed from day one

mayank661

from Chandigarh, Chandigarh

Address:

Bhopal, Madhya Pradesh

I got my photon max wifi activated 3 days back but from the day one of activation I have been getting speed below 100kbps and after sometime it won't even work. I have registered the complaint 2 days back and for the first time they called and I wasn't able to receive the phone so I called back and it said the number is not correct. Then I complained second time this time I picked the phone but nobody responded and it got disconnected. And after 3rd, 4th and till 8th call they never called and when I said nobody called me then they said you haven't received the call. Why the hell I will not receive the call??? They are just giving excuses. I am really frustrated by their service. Really poor service.

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Nov 28, 2014

Updated by mayank661 And also the complaint is not resolved yet which has been marked resolved intentionally. Purely cheating and scamming!

Nov 28, 2014

Updated by mayank661 My 10 Digit Tata DOCOMO photon wifi max number is [protected]. The
technician told me that our area is under low coverage area but when I
bought the device the person told me it will work good in your area. Now
after taking the technician report to the tatadocomo outlet and they
said the technician know nothing, we will send some other technician to
your home to check the issue in 48 hours. Now it more than 72 hours and
no one came to fix the problem. Its been 10 days since I bought the
device and never was able to use and it. It wasted so much of my time
and money. Also I had pay bills and purchase other stuffs online which
are in pending just because of their ridiculously poor service.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

mayank661

from Chandigarh, Chandigarh

My 10 Digit Tata DOCOMO photon wifi max number is [protected]. The technician told me that our area is under low coverage area but when I bought the device the person told me it will work good in your area. Now after taking the technician report to the tatadocomo outlet and they said the technician know nothing, we will send some other technician to your home to check the issue in 48 hours. Now it more than 72 hours and no one came to fix the problem. Its been 10 days since I bought the device and never was able to use and it. It wasted so much of my time and money. Also I had pay bills and purchase other stuffs online which are in pending just because of their ridiculously poor service.