[Resolved] Tata Docomo — handset not working

ashirmehta

from Vadodara, Gujarat

Address:

390022

My tata wally phone instrument is not working properly. Every time some one calls it gets disconnected automatically. The hand set also does not fit in the unit properly and keeps falling off. The headset is also difficult to hold against the ear. This has been going on for some time. I also want to know whether one can install any other handset? If the problem does not get resolved soon i will have to discontinue tata services.

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Jan 21, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

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Comments

basu 123

from Gurgaon, Haryana

Dir, sir/medam,
Iamphotonno.is:-[protected]. S/N:9A[protected] Isme recharge karwaye kafi mahine ho gaye hai. Ab recharge karwane ke liye janna chahta hu. Kese hoga or kitane ka hoga.
Plse.Solvemycomplaint.Model:AC8720, FCCID:Q78 MEID:A10000209B358E

Tata DoCoMo Customer Care's response, Dec 15, 2017

Verified Support

Dear Customer,

Please call us on 1800-266-0000 (toll free) and our Customer Care executives will be happy to assist you.

Thanks and Regards
Customer Care
Tata DOCOMO.

Thushara George

from Bengaluru, Karnataka

Rejected sir,
I am using Tata docomo since 8 years, but this month onwards the sim card is disconnected.
I kindly requesting to solve the problem of my sim card.so I can able to use the same number [protected], for rest of my future. It's my humble request. Please do the needfull..
Thanking you,

Yours faithfully,
Thushara george

Tata DoCoMo Customer Care's response, Dec 15, 2017

Verified Support

Dear Customer,

Kindly provide us your alternate contact number and exact location so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care's response, Dec 20, 2017

Verified Support

We would like to inform you that as per our records your number is in active status only. However, as you have mentioned that you are not getting signals. Hence, we request you to re-insert the SIM in any other handset and select network manually as Tata Docomo. If still face the concern kindly visit any of the nearest Tata Docomo outlet along with the SIM for further assistance of your concern. Kindly note that, if there is any concern (fault) with the SIM, you can get the with the same number (Duplicate SIM) for Rs.49/- on submission of POA(Aadhaar Card) at the Tata Docomo store. However the balance & validity will be carry forwarded and the duplicate SIM will be activated with in 3hrs.