[Resolved] Tata Docomo — I'm complaining about my landline outgoing calls barred

Aliya M Chagani

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400018

Tata docomo disconnected our landline due to none payment on the 16 august. We made the full payment on 16 august line didn't get restored. Raised a complaint with the customer care on the 18 august and till today have spoken to the customer care so many times they are just buying time.
Complaint reference number:[protected].

Due to their technical issue my showroom business is suffering

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Sep 25, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Aug 19, 2016

Updated by Aliya M Chagani earlier when I called Ms. Ashwini she promised that the line will get activated by 04:00pm at 05:00pm when I again called the customer care to follow-up the Customer Service Representative is telling me complaint is lodge and it is mentioned that the issue is supposed to be resolved by tomorrow only. so why did they promise me that it will be activated by 4:00pm.

Verified Support

Aug 22, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us with your Tata Docomo number, alternate contact number and exact location to help us assist you better.
Thanks and Regards,
Customer Care
Tata Docomo

Verified Support

Aug 25, 2016

Tata DoCoMo Customer Care's response Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com
Thanks and regards,
Tata Docomo,
Customer care