Tata Docomo — Improper response from customer service and fake details of recharge | |
My number is [protected]. I got a message from your network was for download MY TATA DOCOMO ( http://goo.gl./wtU8Ta on 23rd April 2015 at 3.02PM)application for android mobile. I registered my number and checked the offers via your application. it showed full talk time for 100 rupees. After i recharged that amount and i got only 86 rupees talk time. I complained to your customer care (198) on 28th April 5.12PM " the person who got my call telling that the network didnot sent the message and the network don't have such an application. After i told him wait for a while I will read your message. He replied waiting. But while i reading the message you sent he did cut the call without any response.
My questions are
Is this response given by your network?
Why you mentioned 100 rupees have full talk time?
Even the person dont know about the application and dont know to respond the customers why should you keep him in job?
I need my remaining balance on 100 rupees recharge that i done.
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Tata DoCoMo customer support has been notified about the posted complaint. | |
 6 Comments | |
Comments
Dear Customer,
This is with reference to your concern regarding recharge benefits for your TATA Docomo number . At the outset we sincerely apologize for the inconvenience caused to you.
As per the discussion on your number we would like to inform you that the amount of Rs. 14/- has been adjusted towards your account as a goodwill.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
This is with reference to your concern regarding recharge benefits for your TATA Docomo number . At the outset we sincerely apologize for the inconvenience caused to you.
As per the discussion on your number we would like to inform you that the amount of Rs. 14/- has been adjusted towards your account as a goodwill.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
my no [protected] i also faced same issue.i have the sms iits came from tata docomo
App download
top up recharge on 02.07.2015 at 6.43 PM.
MRP
Rs.90/-and TT. Rs.85/- Trans ID: [protected].
In the morn
ing my balance shows some around 30rupees balance
In
that night how the balance reduced without using the phone how
my
phone number is [protected].
MRP
Rs.90/-and TT. Rs.85/- Trans ID: [protected].
In the morn
ing my balance shows some around 30rupees balance
In
that night how the balance reduced without using the phone how
my
phone number is [protected].
I have a query relating to network, can't access to my network place, I hardly request to make possible&resolved soon
my cell number is [protected]
free feel to contact me for any further assistance
thanks
uttam
USER
my cell number is [protected]
free feel to contact me for any further assistance
thanks
uttam
USER
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+91 42 2646 2966
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.