Comments
Dear Customer,
We regret for the inconvenience caused to you.
As per the discussion over the call on your number. We would like to inform you that you have been correctly charged as per your GPRS usage while you are in roaming. Hence be informed that, under roaming if the network is of Tata Docomo, there will be no special charges. If the same gets latched with any another network, you will be getting charged as 10PS/10KB. Kindly make a note.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
As per the discussion over the call on your number. We would like to inform you that you have been correctly charged as per your GPRS usage while you are in roaming. Hence be informed that, under roaming if the network is of Tata Docomo, there will be no special charges. If the same gets latched with any another network, you will be getting charged as 10PS/10KB. Kindly make a note.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
Dear Team,
I have not received any explanation for the incorrect billed amount.
If you carefully look at the details in my email, you can identify the anomalies in the bill.
For your understanding, I am putting the details again,
Please see below few charges (sample) included in my bill - 1) 1.39 MB data usage in 10 seconds 2) 9.04 MB data usage in 16 seconds 3) 5.46 MB data usage in 56 seconds 4) 5.19 MB data usage in 5 seconds In hilly areas, where getting regular network is a challenge; I have been charged for such items by stating that I used some other network for accessing internet. I did not select any network manually for accessing internet. I use a Samsung Galaxy Y - GTS5360 phone which has a RAM of 290MB. On this phone, no one can ever utilise this kind of data and that too at such speeds on any network. Even if the data usage is calculated at the maximum (theoretical) speed, such kind of data usage is not possible.
Appreciate if you can resolve this.
Thanks.
Anand
I have not received any explanation for the incorrect billed amount.
If you carefully look at the details in my email, you can identify the anomalies in the bill.
For your understanding, I am putting the details again,
Please see below few charges (sample) included in my bill - 1) 1.39 MB data usage in 10 seconds 2) 9.04 MB data usage in 16 seconds 3) 5.46 MB data usage in 56 seconds 4) 5.19 MB data usage in 5 seconds In hilly areas, where getting regular network is a challenge; I have been charged for such items by stating that I used some other network for accessing internet. I did not select any network manually for accessing internet. I use a Samsung Galaxy Y - GTS5360 phone which has a RAM of 290MB. On this phone, no one can ever utilise this kind of data and that too at such speeds on any network. Even if the data usage is calculated at the maximum (theoretical) speed, such kind of data usage is not possible.
Appreciate if you can resolve this.
Thanks.
Anand
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.