Tata Docomo — Insanely low speed but charges full tariff | |||
I suppose companies charge for products/services provided. Tata DoCoMo charges its customers for both speed of connectivity and data. If it doesn't provide anything close to the promised speed, how can it claim full tariffs? Curiously, I noticed similar complaints and similar responses (that yours is a high usage area but there is no network upgradation planned) from other users on websites where harried customers vent their ire. So, is reduction of speed a conscious business strategy for Tata DoCoMo? If so, this would also explain why its MD is so conspicuously silent on the issue. Written numerous mails to Srinath Narasimhan at srinath.[protected]@tatatel.co.in but there has been no revert. They provide speen of 0.3 mbps but charge for 3.1 mbps. What frauds! To state that Tata's conduct in the entire affair has been disappointing is an understatement. Cannot really expect moral/ethical behaviour from businesses, even if they belong to the house of Tatas Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO
Dear Customer,
We would again like to reiterate that basis your feedback we have crosschecked your concern with our Network team and have received the feedback that area where you are using the connection is currently highly utilized sector. Presently there is no network augmentation planned and hence we will not be able to share the timelines. Hence, we regret to inform that you may experience fluctuating speeds due to this.
Network enhancement is an ongoing activity and our customer's feedback is duly taken into account while planning for same.
We seek your cooperation and will duly intimate you when we enhance our coverage to the said location.
Regards,
Customer Care
Tata DOCOMO
We would again like to reiterate that basis your feedback we have crosschecked your concern with our Network team and have received the feedback that area where you are using the connection is currently highly utilized sector. Presently there is no network augmentation planned and hence we will not be able to share the timelines. Hence, we regret to inform that you may experience fluctuating speeds due to this.
Network enhancement is an ongoing activity and our customer's feedback is duly taken into account while planning for same.
We seek your cooperation and will duly intimate you when we enhance our coverage to the said location.
Regards,
Customer Care
Tata DOCOMO
You charge for speed.
If you cannot provide speed. Don't charge for it. Period!!!
And it is quite a strange phenomenon that all of a sudden, the same issue is being reported by various customers acorss Delhi, Gurgaon and Faridabad. And you have the same stock response
Are you that short of money that you have reduced number of towers?
If you cannot provide speed. Don't charge for it. Period!!!
And it is quite a strange phenomenon that all of a sudden, the same issue is being reported by various customers acorss Delhi, Gurgaon and Faridabad. And you have the same stock response
Are you that short of money that you have reduced number of towers?
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