Submit a Complaint
Mobile Service Providers
Tata DoCoMo

[Resolved]  Tata Docomo — Installation Fees of Tata Docomo Broadband Services Taken, But still not installed

Address:Mumbai City, Maharashtra

We had Opted for a tata docomo Broadband connection on 24th june 2014 by filling forms after which the person representing TATA committed that the connection will be installed by next day i.e 25th June 2014 but it is still not installed .The sales executive (Mr.Raj ) was not recieving calls and when he recieved he said the internet connection is not feasible in my area and will return my money by 6th July. This is complete nonsense. I want them to install the connection within 2 days or give me the refund with compensation because of the inconvenience caused and wasting my precious time.

CAF No : 6152960
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 
17 Comments

Related Tata DoCoMo reviews

[Resolved]Tata Docomo - very poor network3[Resolved]Tata - Yeshwantpur-Kochuveli Train[Resolved]Tata - TEFLON COATING NOT DONE IN FREE COUPONS.1[Resolved]Tata - GIFT PROMISED NOT DELIVERED[Resolved]Tata DoCoMo / GSM - Outgoing Calls Barred13
View all 9255 Tata DoCoMo Reviews

Comments

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
Reply
Hi, i dont have tata docomo no.. i have customer copy with caf no 6152960. My mobile no is [protected] and email id sisodia.[protected]@gmail.com
Reply
Dear Customer,


We’ve received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care
Tata DOCOMO.
Reply
Still not resolved . Tata docomo guy is not picking up my call. His name is raj and mobile no is [protected]
Reply
Still no response from tata docomo side. https://www.consumercomplaints.in kindly help
Reply
Still no response from tata docomo. He has switched his phone. https://www.consumercomplaints.in kindly help
Reply
docomo-installation-fees-of-tata-docomo-broadband-services-taken-but-still-not-installed-c909410
Reply
Pathetic customer care service of Tata Docomo. They registered the wrong complaint. I called them trice but Customer care executives (Syed, Pooja etc) are not even trying to understand my complaint. They are just reading the script given to them by their manager. https://www.consumercomplaints.in I want to know the procedure to file a police complaint. I want the connection asap and the compensation of trouble and mental stress caused due to Tata Docomo.
Reply
Pathetic service from Tata Docomo customer care. They registered the wrong complain. I called them thrice but customer care Executives (Syed, Pooja etc) are not even trying to understand my issues. They are just reading the script given to them by their managers.
https://www.consumercomplaints.in I want to know the procedure to file the police complain. I want the connection asap and compensation for trouble and mental stress caused because of Tata Docomo.
Reply
Pathetic service from Tata Docomo customer care. They registered the wrong complain. I called them thrice but customer care
executives (Syed, Pooja etc) are not even trying to understand my issues. They are just reading the script given to them by their managers.
https://www.consumercomplaints.in I want to know the procedure to file the police complain. I want the connection asap and compensation for trouble and mental stress caused because of Tata Docomo.

Reply
Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your numbers to understand your concerns regarding network. However, we are unable to contact you, since your calls were not answered.

Further, we are unable to process your complaint, further we request you to provide us your correct account number or Tata Docomo number to [protected]@tatatel.co.in for further assistance.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.
Reply
Kindly refer above comments. I dont have tata docomo no. I have applied for the tata docomo broadband service. My contact no is [protected]. Please refer above picture attached with comment
Reply
Dear Customer,

We regret the inconvenience caused. We have forwarded your complain to concerned team. Please bear with us in the interim.

Thanks and regards,
Customer Care
Tata DOCOMO.
Reply
Still no Response.
Reply
Dear Customer,

We tried to speak to you personally on your number to understand your concerns regarding the new Tata Docomo broadband connection. However, we are unable to contact you, since your call was not answered.

Further, we request you to please revert with the agent contact details which will assist us in doing the needful.

For any assistance mail us at [protected]@tatatel.co.in.

Thanks and Regards,
Customer Care
Tata Docomo.
Reply
I didnt get your call. kindly provide me your mobile number.
Reply
Dear Customer,

We request you to please mail us at [protected]@tatatel.co.in with the agent contact details which will assist us in doing the needful.

Thanks and Regards,
Customer Care
Tata Docomo.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    View all 9255 Tata DoCoMo reviews & complaints
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information