[Resolved]  Tata Docomo — Internet and main balance deduction

Address: Bangalore, Karnataka

I have been charged Rs134 for using Internet inspite of having a internet pack. When i call them once they say i have been charged for using internet, once they say charged for multisessions and so on. And this happens every 2-3 months. They themselves don't know what a customer is being charged for, and they keep on giving reasons.
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Aug 14, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
 
4 Comments

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Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
Docomo: [protected]
Alternate: [protected]
Email: [protected]@gmail.com
Dear Mr. Parag,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Parag,

I tried to speak to you personally on your mobile number. However, the same was not answered. We would like to inform you that you have been charged Rs. 134.90/- as on 06-06-14 as you have less GPRS balance in your account and I request you to kindly make a note of the same.

Please note that in order to avoid the balance deductions you need to maintain atleast 10MB data balance in your account. However, your data balance is less than 10MB. Hence, you have charged correctly.

We would like to inform you that for any request or complaint write a mail to [protected]@tatadocomo.com.


Thanks and regards,
Customer Care-Tata Docomo.

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