[Resolved]  Tata Docomo — Internet pack deactivation without my permission

respected sir
i am using mobile no is :-[protected](TATA DOCOMO). i was recharged for this No. for Rs.249 for 3GB Internet pack in 2G speed validity of 30days at the time and date is 7:56 PM, 03/07/2014.and i am using this service daily one day(10.03 AM, 09/07/2014) i was needed 3G speed Internet pack for the purpose of the en argent work then i was activated for Rs.24 plan for 150MB 3G data for 3days validity. at the time of activating this plan i was only got an activation SMS. before i activated this plan i had approximately 1.5GB previous recharge data ((recharged for Rs.249 for 3GB Internet pack in 2G speed validity of 30days at the time and date is 7:56 PM, 03/07/2014)) and i had more than Rs.100 in my main account.when i am using my150MB plan. i thought that after the completed this plan i will entered in to my previous 2G data plan(1.5GB) suddenly my has became zero balance account! i was shocked i didn't got any notification from the service provider about my previous plan.i loose my previous data and my main balance amount. After it happened i was called 198(Costumer complaint care) i explained the happened situation. He repeated and repeated so many times is the previous data plan will be expired when new one is activated, then i asked him that they have to inform about this condition before they are activated then he answered for that is it will never happens. finally i requested to him to refund my data and my amount, he didn't accepted for that. finally i asked him to transfer the call to his boss( supervisor). he answered for that there is nobody in office, he was repeated that so many times finally i became angry about him. after he transferred call to his supervisor. i was repeated to him same. he told me same like his Executive.finally i am not satisfied with their action. finally i was decided to give a complaint. iam requesting you please take action them.these type of instants can effects our life sometimes.

Yours faithfully
(Y.N KIRAN KUMAR)
+91 [protected]