[Resolved] Tata Docomo — Internet usage incorrectly charged by Tata DoCoMo | |
This is to bring to your attention that I have not used Internet on my mobile no [protected] ever...yet my bill charges debited against internet is almost 956 Rs...I had given a request for waiving off the internet charges in customer care and had received a call from customer care stating that this will not be waived off.. However after convincing them that I have never used internet on my mobile no and that my bill never actually crossed even Rs 60 till now and have always genuinely paid my bills on time, they told me that they will recheck again and call me back.. After this they closed my complaint directly stating that internet charges will not be waived off. I need your help in waiving off the internet charges as these are not utilized by me.. Was this information helpful? | |
Oct 1, 2016 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Aug 29, 2016 Tata DoCoMo Customer Care's response Dear Customer, We have received your complaint and we will ensure it is resolved soon. Thanks and Regards, Customer Care Tata DOCOMO. Verified Support Aug 31, 2016 Tata DoCoMo Customer Care's response Dear customer, We tried to speak to you personally on your number regarding billing. However, the same was not possible as the call was disconnected from your end. We regret the inconvenience caused to you. We would like to inform you that, we have initiated your concern and found that billing has been done as per the usage made and selected bill plan. No billing discrepancy has been found. Hence, billing adjustment is not applicable. Kindly note that your unbilled usage is Rs. 24.96/-. Thanks and Regards, Customer Care Tata Docomo | |
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