Tata Docomo — Invalid charges for my prepaid account

Address:

Pune, Maharashtra

Hi, I have recharged a 3G data pack for Rs. 499, which has a 2 GB of 3G data.Talktime : Rs. 500. Validity : 60 Days. Its nowhere mentioned that "Post Free Data Usage Charges - 10p/10Kb", so can you start charging me once my free data got over. You should have stopped my internet data service instead. I called Tata Docomo customer care executive, who told me that my free data got over yesterday (7 May 1979) at 9.52 pm and then after I was charged Rs. 328/- for using 32MB data, which is 10p/10kb. I want to know, if your online recharge voucher of Rs. 499/- does not mention post free data usage charges, then how can you deduct my balance? This has happened thrice since my past recharges of Rs 499. I am attaching a screenshot of online recharge options for your reference. I have been following up with Tata docomo customer care over emails, but every time they are saying it's correctly charged. I am filing this complaint because they have not mentioned the post free data usage charges on their official site, but still how can they deduct from my account balance. Please take some legal action against them. Mobile# +91 [protected] (Tata Docomo) Thanks, Sandeep