[Resolved] Tata Docomo — Invalid Deduction of Balance

deepak.usit

from Chandigarh, Chandigarh

Address:

Chandigarh, Punjab

My number is [protected] and I am TATA Docomo customer and retaining with it since last 3 Years. In midnight 25-Sep 2014 at 1:28 AM I received SMS stating that Devotional Portal-Anmol is activated at Rs50 for 60 days. Dial 53737 to enjoy the service. To stop, Dial or SMS STOP to 155223(Free). Bal Rs.255.70 at 25-Sep-14 01:28AMREF ID is 16158074 However my number is registered in DND, and also I have not requested to activate any such service. This is a recurrent issue from TATA Docomo, and I have also complained earlier regarding this issue in past. Please solve the problem, and refund the amount deducted. Otherwise It will be like forcing a customer to quit taking your service. Deepak Bhardwaj

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Complaint marked as Resolved

The complaint has been resolved by TATA Docomo. I have received full refund. Thanks to TATA DOCOMO and Consumer Complaint Forum.

Tata DoCoMo customer support has been notified about the posted complaint.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

deepak.usit

from Chandigarh, Chandigarh

Complaint has been resolved. Also got refund.
Thanks.

Deepak

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Bhardwaj,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that your concern has been resolved.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.