[Resolved] Tata Docomo — IVR no.123 par galat suchna. | |||
Main Vikas Dhanuka18/5/2015 ko Tata Docomo ke IVR no.123 se Rs 16 ka tarrif recharge kiya jisme 1.2p/2sec. ka rate bata raha hai, Jo ki local call karne par prati 2sec. ka 1.2 paisa ke hisab se shulk katana chahiye, jab ki co. 36 paise par minute ke hisab se shulk kat rahi hai. Jo ki consumer ko dhoka de rahi hai. Maine co. ko mail kia tha aur customer care ko bhi call kia tha lekin wo bol rahe hai ki shulk minute ke hisab se hi katega. Jo ki sarasar beimani hai. Pls help. Aap chahe to IVR no.123 par call karke check kar leve. Mob. no. [protected] Email id- [protected]@gmail.com Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Vikas,
We would like to inform you that as per our records we have found that the exact benefits of Local mobile calls 36p/Min (daily 1st Min charged @ Rs 1.20/Min) has been credited to your number which will applicable on own network only for 28 days as on 18.05.2015. Hence, we would also like to inform you that the recharge has been done from your end, we are unable to process any refund for the same.
Thanks and regards,
Customer Care
Tata DOCOMO.
We would like to inform you that as per our records we have found that the exact benefits of Local mobile calls 36p/Min (daily 1st Min charged @ Rs 1.20/Min) has been credited to your number which will applicable on own network only for 28 days as on 18.05.2015. Hence, we would also like to inform you that the recharge has been done from your end, we are unable to process any refund for the same.
Thanks and regards,
Customer Care
Tata DOCOMO.
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