[Resolved]  Tata Docomo — Migration from postpaid to prepaid

Address:	Lucknow, Uttar Pradesh, 226002
Website:	www.tatadocomo.com

1. i raj singh currently user of tata docomo postpaid connection mobile number [protected] since march 2016. i had requested for migration of my postpaid connection to prepaid connection on 27 june 2016. the requisite documents for migration had been checked by mr govind (mob no [protected]) at hazzartganj (lucknow) outlet and confirmed that all documents are sufficient and correct. i also paid my all previous outstanding bill and interim bill rs 100/- also on the same day. mr govind said that the connection will be migrate within seven working days. he processed my request on 01 july with ref no[protected], but the same has been rejected on 18 july 2016 due to non valid documents.

2.in this regard, i visited your outlet i. e. hazzaratganj (lucknow) again on 29 july 2016 for enquiry purpose. at that time mr govind was informed me that the request was not successfully processed by him due to oversight and feel sorry. i had again paid bill for the month of july 2016 i. e. rs. 350/- and requested him to process my request on priority, but at that time he had not processed my request.

3.in between i was proceeded on leave to my home town and received one more bill for the month of august 2016 amounting to rs. 353/- through mail. after expiry of my leave, i once again visited outlet hazzaratganj (lucknow) and informed store manager miss jyoti (mobile number [protected]) that i will not be able to pay any further outstanding bill again and again. she had promised me that my case will be resolve soon, but the case is still pending.

4. i had informed the case to mr sandeep (mobile number [protected]) at head office also. he had given me very positive response and directed concerned staff and miss jyoti to resolve my case immediately.

5. after that, miss jyoti had processed request on 22 sep 2016, but the connection is still ‘postpaid’ and the same is again rejected.