[Resolved]  Tata Docomo — Network availability

Address:Bangalore, Karnataka

For last 2 weeks there is a continuous problem of network unavailability in the Marathahalli region, Bangalore. I am unable to make or receive calls and neither 2g nor 3g Internet is available. If I try to make calls, its saying "CALL DROPPED" and if others are trying to contact me they get a reply "Phone Switched OFF". The customer care services either don't understand the problem when described, or give lame excuses about some mobile settings. Even following their advice is of no use, since the problem does not away, as the issue with network signal not with the phone. I have posted this complaint in the hope that at least you will take notice and rectify the problem. Suvro +[protected]
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Aug 13, 2020
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally ion your number. However, the same was not possible as the call was busy.

In this regards, we would like to inform you that kindly revert us with the below mentioned mandatory details along with your Tata Docomo number in order to register a complaint:

1. Error Message :
2. Problem since (no. of days) :
3. Is it related to particular date & time (any specific time in the day) :
4. Number of Signals :
5. Town/city :
6. Area Name :
7. Landmark :
8. Pin code :
9. Alternate Contact No :
10. Destination number :
11. Handset Model :
12. Handset support GPRS :
13. Manual network selection done or not :
14. Sample no/Destination number:

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

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