[Resolved]  Tata Docomo — Network Instability and Customer Care Inefficiency

Even I was facing the same problem.. Shift to some other network, that's what I did

Ok now let me keep it short & simple. Your network has major flaws. I did not buy the WiFi device because I wish to connect-reconnect over and over again. I'm a social media professional and I work from home. After spending 2000 on the device and 1000 on the monthly plan, I expect quality service. I have suffered because of you guys. Timeliness is everything when updating pages and profiles and this pathetic network prevents me from doing my job. The amount of irritation and frustration gives me a headache. I call your customer care, they call me back, and the problem is resolved. The next day again I call your customer care, they call me back, and the problem is solved. You call this a service? I'm tired man. Should I call you every day? You did not mention this in your ads and package. I'm very serious about this complaint and when I posted my grievance on your Facebook page, my comment was deleted. Is this how DoCoMo treats their customers? I want my money back. I live in Noida where the network is generally very good. My cellphone's 3G works just fine. Your device is not worth the money at all. Justice be done, please!

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.