[Resolved]  Tata Docomo — No Broadband connection

Many Thanks to the admin who has notified the complaint to the Tata Docomo Customer care. Looking forward to get this resolved at the earliest.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Thanks for your response,

Just received an email from the customer care,
""""We would like to inform you that we have verified our records and we found that your connection has been barred . Kindly visit nearest outlet for restore your account."""""

I'm surprised, Firstly there was intermittent broadband connection for 3 weeks, followed by temporary account suspension (TSP) for another one week, and currently the connection has been barred. Now after a month you are asking me to go to the nearest outlet to restore my account? Do I really care?

I don't understand as to why do I need to visit the outlet to get the connection restored ! Your customer care executive asked me to send the confirmation e-mail to restore the account (revoke the TSP) to [protected]@tatatel.co.in. As instructed I had sent the mail on 09 October 2014 21:29 to restore the connection. I have been calling your customer care, trying to reachout your nodal officers, technical engineers for more than a week and chasing you guys on email threads for these many days to get this fixed and now you ask me to visit the outlet to get the connection restored. Am sorry, I don't have the time and luxury to visit your outlet and to be frank I HAVE NO INTEREST AND I DON'T WANT TO VISIT your outlet.

Either you apologize, acknowledge my mail and try to restore the connection back with proper deductions in my bill for the days the connection was not available or you may go ahead and disconnect the service for which I really don't care now after all this. Don't expect the customer(me) to run from pillars to post when the fault is at your end.
Sorry to say, I'm fed up with your service.
--
Umashankar J

Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally over the call to understand your concerns regarding service. However, we are unable to contact you, since the call was not answered. Further we request you to provide us your correct alternate number to [protected]@tatatel.co.in further assistance.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Tata Docomo

Hi,

I got only 2 calls asking for feedback and new connection, Apart from that I didn't get any calls from your customer care.
Also I am available on my mobile +91 [protected], you may reach any time if you want to.
Alternate contact number is : +91 [protected].
I would insist you to give me a ring on my primary mobile number(+91 [protected]).

I am yet to get the broadband connection and an answer from Tata Docomo. Care to let me know the detailed status and progress of my complaint?

I registered a complaint on 2nd dec 2014, to Tata docomo customer care regarding my broadband connection, they told me that they will resolve it with in 4th dec 2014, when I made a call to customer care on 4th dec, they have closed my complaint without solving my problem.. Again on 4th dec I registered a new complaint and yet again they have closed my complaint without solving my problem, they have not made a single feedback call to enquire whether my problem have been solved or not .

I want to highlight it that I have never experienced such a irregular service experience, from 2nd dec to till date I have no broadband connection, I have always made the payment before the due dates and for the current month also I have paid my last bill on 2nd dec 2014, that is before the due date (4th dec2014)

I have called the executive which have provided me the connection, he also told that he will solve the problem by sending engineer but no action till date .

1st compliant made on 2nd dec 2014 ref:[protected]

2nd complaint made on 4th dec 2014 ref :[protected]

Rajeev Rajan
Tata docomo number [protected]
Flat no. 201, G2-wing, manjri GreenWoods, opp. Ravi garden, near Pune -solapur highway, hadapsar, Pune -412307

This is my worst experience, I am not going to take any of the products or services related to Tata

If you can't provide us any customer care service then for what purpose it is made available, such a waste of time and money . Seriously I feel very sorry for the type of service Tata docomo is providing to there customers .

I am canceling my connection and don't want to use any such services

Rajeev Rajan
[protected]
[protected]@gmail.com

Even after cancelling my connection, Tata Docomo is sending monthly statements... ! Worst.. !