[Resolved]  Tata Docomo — No internet for a month now & still asked to pay bill

Address:

Mumbai City, Maharashtra

Hello, I have had availed the Tata docomo max dongle for wifi internet. I lodged a complaint with the tata docomo customer service on 20th September 2014 for very slow internet speed. I download speed was below 1MBPS, way below the advertised 6 to 8 MBPS speed. But since that day the service & speed nothing but degraded. The technical person visited & then the network team worked on the request. And all I got to know about the root cause that the area where I stay has bad connectivity. FYI, I stay at Grant road west near Girgaum Chowpatty, Mumbai. Then I escalated the issue at 2 levels but the same reply. Now last week on 4th October 2014 I finally availed local internet service & also requested the tata docomo team to not charge me anything till the issue get resolved as it is the mistake or inefficiency from their end. They suggested me that I better lower the package & hence pay less. After this I have asked them that I no longer want to be associated with tata docomo. Now I need your help, so that I do not have to pay anything for all the time the service is unavailable. I have all the email proofs to back whatever I have mentioned above. Regards, Siddesh Mantri