Tata Docomo — Non deactivisation of tatadocomo no [protected] in spite of request to customer care through toll free numbet.

Address:Kolkata, West Bengal
Website:Tata docomo

I am requesting for deactivisation for the last one month and requested 4 times . But your customer care personnel are not carrying out my insyructions and keep on generating bills every month.As per advise of customer care I have already pay the bills on17.12.2015. In spite of that you have generated bills for january which is due to irresponsibility of your personel and I am not going to pay that bill since I am not using the facility for the last 2 month and instructed you to deactivate the connection.
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.
Dear Customer,

Please find cancellation process for the account below: 1. Outgoing services of this number is barred within 72 hours from the day of request registration. 2. Temporary disconnection happens on the 7th day and billing on the above mentioned connection would stop on the 7th day from the date of cancellation request registered. 3. The number gets permanently disconnected within 15 days. 4. Your total outstanding amount till date is Rs. 830/-. 5. Your billing cycle is 17th of every month, hence, you will receive final bill on prorate basis post disconnection which will be payable. 6. We request you to keep your number in active status for retention call which can happen in three days of time after service request registered.

Thanks and Regards,
Customer Care
Tata Docomo

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