Tata Docomo — Not able to close my connection

Address:Bangalore, Karnataka

Hi, My name is Apurv Shrivastava and my number is [protected] with account number[protected]. I am trying desperately to close my connection by calling customer care, sending mails to everyone and also visiting the customer center at bangalore location but they are not closing the connection. Kindly help me in this regard. Thanks and Regards, Apurv Shrivastava +91 [protected]
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Mr.Shrivastava,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr.Shrivastava,

As per our discussion over the call, we would like to inform you that we have already registered your request of cancellation on 28-May-2014 02:50PM and initiated the process of disconnection with the docket number[protected].
We would like to inform you that ?
i. The outgoing services of this number will be barred within 72 hours.
ii. Temporary disconnection will happen on the 7th day and the billing on the above mentioned connection would stop on the 7th day from the date of cancellation request registered.
iii. The number will get permanently disconnected within 15 days.
iv. Your current outstanding is Rs. 1385/- and due date is[protected].
v. Your billing cycle is 25th of every month, hence, you will receive final bill on prorate basis post disconnection.

For further assistance mail us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care
Tata Docomo.

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