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Hello,
Representative for tatadocomo called me and they are not ready to comply to any of the 3 offers they had given me in the past ... neither are they closing down my account yet.
I would be thankful if i get an advice for someone what further action can I take on them.
Thanks & Regards
Parag Hardas
Representative for tatadocomo called me and they are not ready to comply to any of the 3 offers they had given me in the past ... neither are they closing down my account yet.
I would be thankful if i get an advice for someone what further action can I take on them.
Thanks & Regards
Parag Hardas
Dear Mr. Hardas,
As per our discussion over call on [protected], kindly note that the following complaints has been closed.
1. Complaint No:[protected] : Called to Customer and Apologized as well as informed that Retention Plan is not applicable to Photon Max Wi-Fi Customer...Finally, Customer wants to cancel this connection so as per VOC, request has been forwarded...Customer Not Satisfied...Hence SR Closed.
2. Complaint No:[protected] : RET: Spoke to Mr. parag on this no [protected] he said he want waiver of 1000rs on retention basis as he was nt having usage and want to active [protected]@400 plan pratiksha...ret...s2s
3. Complaint No:[protected] : Called to Customer and Apologized as well as informed that Committed Waiver 1000Rs has been processed and [protected]@400Unlimited Plan request has been processed and same will be effective whenever We'll process waiver for additional rental in upcoming month...Customer Not Satisfied...Hence SR Closed
Thanks and regards,
Customer Care-Tata Docomo.
As per our discussion over call on [protected], kindly note that the following complaints has been closed.
1. Complaint No:[protected] : Called to Customer and Apologized as well as informed that Retention Plan is not applicable to Photon Max Wi-Fi Customer...Finally, Customer wants to cancel this connection so as per VOC, request has been forwarded...Customer Not Satisfied...Hence SR Closed.
2. Complaint No:[protected] : RET: Spoke to Mr. parag on this no [protected] he said he want waiver of 1000rs on retention basis as he was nt having usage and want to active [protected]@400 plan pratiksha...ret...s2s
3. Complaint No:[protected] : Called to Customer and Apologized as well as informed that Committed Waiver 1000Rs has been processed and [protected]@400Unlimited Plan request has been processed and same will be effective whenever We'll process waiver for additional rental in upcoming month...Customer Not Satisfied...Hence SR Closed
Thanks and regards,
Customer Care-Tata Docomo.
Let us get back to your point number 1
1. Complaint No:[protected] : Called to Customer and Apologized as well as informed that Retention Plan is not applicable to Photon Max Wi-Fi Customer...Finally, Customer wants to cancel this connection so as per VOC, request has been forwarded.
(I dont know what is VOC)
Why dont you comply to the above information you had stated ... your vigilance department said Pay the pending Rs.1745 and your account is closed ... I agreed to that.
Why dont you stick to that decission????
Then again you call me and give me Rs.400 plan offer for the month of may and a waiver of Rs.1000 in previous bill of Rs.1745 to Retain ... I agreed ... then you still do not comply to you own 3rd offer and still keep the plan of Rs.1500 for the month of May ... Why?
You went on giving me offers as per your convinence and went on rejecting the same.
I have voice recording of the same .. If the forum asks for it.
Parag Hardas
1. Complaint No:[protected] : Called to Customer and Apologized as well as informed that Retention Plan is not applicable to Photon Max Wi-Fi Customer...Finally, Customer wants to cancel this connection so as per VOC, request has been forwarded.
(I dont know what is VOC)
Why dont you comply to the above information you had stated ... your vigilance department said Pay the pending Rs.1745 and your account is closed ... I agreed to that.
Why dont you stick to that decission????
Then again you call me and give me Rs.400 plan offer for the month of may and a waiver of Rs.1000 in previous bill of Rs.1745 to Retain ... I agreed ... then you still do not comply to you own 3rd offer and still keep the plan of Rs.1500 for the month of May ... Why?
You went on giving me offers as per your convinence and went on rejecting the same.
I have voice recording of the same .. If the forum asks for it.
Parag Hardas
Check your 1st point
---
1. As you state above you apologised and agreed to close the account with a full and final payment of Rs.1745 ... Then why did you not stick to that decision and comply? Why did you continued with the Rs1500+tax plan.?
---
Check the 2nd point you stated above
---
2. You still kept on calling me to retain and Offered me Rs. 1000 waiver and a plan of Rs.400 for month of may ... Then again why did you give me a bill of additional Rs1500 when the plan should have been Rs.400? When I filed a complaint in this forum you send me an sms saying I was given a waiver of Rs.900 ... where did the figure 900 come from??
---
So either
---
1. Comply to my April complaint make Rs.1745 full and final payment close the account
---
2. Comply to your retention offer Rs.300 plan for month of may
---
3. Comply to your own vigilance department decision for Complaint No:[protected] in may first week ... same ... make 1745 full and final payment close the account
---
OR
---
4. Comply to your next retention offer of Rs.400 for month of may with deduction of Rs.1000 for previous bill.
---
As the forum can see ... Tatadocomo kept on giving offers and breaking them as per their convenience ... and never complied to any of them.They themselves agree they have given me these offers in above reply message still they send me a bill of Rs. 1750+1500+ taxes etc. instead of sending a bill of Rs.745 + 400+tax
---
Regards
---
Parag Hardas
---
1. As you state above you apologised and agreed to close the account with a full and final payment of Rs.1745 ... Then why did you not stick to that decision and comply? Why did you continued with the Rs1500+tax plan.?
---
Check the 2nd point you stated above
---
2. You still kept on calling me to retain and Offered me Rs. 1000 waiver and a plan of Rs.400 for month of may ... Then again why did you give me a bill of additional Rs1500 when the plan should have been Rs.400? When I filed a complaint in this forum you send me an sms saying I was given a waiver of Rs.900 ... where did the figure 900 come from??
---
So either
---
1. Comply to my April complaint make Rs.1745 full and final payment close the account
---
2. Comply to your retention offer Rs.300 plan for month of may
---
3. Comply to your own vigilance department decision for Complaint No:[protected] in may first week ... same ... make 1745 full and final payment close the account
---
OR
---
4. Comply to your next retention offer of Rs.400 for month of may with deduction of Rs.1000 for previous bill.
---
As the forum can see ... Tatadocomo kept on giving offers and breaking them as per their convenience ... and never complied to any of them.They themselves agree they have given me these offers in above reply message still they send me a bill of Rs. 1750+1500+ taxes etc. instead of sending a bill of Rs.745 + 400+tax
---
Regards
---
Parag Hardas
Check your 1st point
1. As you state above you apologised and agreed to close the account with a full and final payment of Rs.1745 ... Then why did you not stick
to that decision and comply? Why did you continued with the Rs1500+tax plan.?
Check the 2nd point you stated above
2. You still kept on calling me to retain and Offered me Rs.1000 waiver and a plan of Rs.400 for month of may ... Then again why did you
give me a bill of additional Rs1500 when the plan should have been Rs.400? WhenI filed a complaint in this forum you send me an sms saying I was given a waiver of Rs.900 ... where did the figure 900 come from??
So either
1. Comply to my April complaint make Rs.1745 full and final payment close the account
2. Comply to your retention offer Rs.300 plan for month of may
3. Comply to your own vigilance department decision for Complaint No:[protected] in may first week ... same ... make 1745 full and final
payment close the account
OR
4. Comply to your next retention offer of Rs.400 for month of may with deduction of Rs.1000 for previous bill.
As the forum can see ... Tatadocomo kept on giving offers and breaking them as per their convenience ... and never complied to any of them.They themselves agree they have given me these offers in above reply message still they send me a bill of Rs. 1750+1500+ taxes etc. instead of sending a bill of Rs.745 + 400+tax
Regards
Parag Hardas
1. As you state above you apologised and agreed to close the account with a full and final payment of Rs.1745 ... Then why did you not stick
to that decision and comply? Why did you continued with the Rs1500+tax plan.?
Check the 2nd point you stated above
2. You still kept on calling me to retain and Offered me Rs.1000 waiver and a plan of Rs.400 for month of may ... Then again why did you
give me a bill of additional Rs1500 when the plan should have been Rs.400? WhenI filed a complaint in this forum you send me an sms saying I was given a waiver of Rs.900 ... where did the figure 900 come from??
So either
1. Comply to my April complaint make Rs.1745 full and final payment close the account
2. Comply to your retention offer Rs.300 plan for month of may
3. Comply to your own vigilance department decision for Complaint No:[protected] in may first week ... same ... make 1745 full and final
payment close the account
OR
4. Comply to your next retention offer of Rs.400 for month of may with deduction of Rs.1000 for previous bill.
As the forum can see ... Tatadocomo kept on giving offers and breaking them as per their convenience ... and never complied to any of them.They themselves agree they have given me these offers in above reply message still they send me a bill of Rs. 1750+1500+ taxes etc. instead of sending a bill of Rs.745 + 400+tax
Regards
Parag Hardas
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Thanks and Regards,
Customer Care
Tata DOCOMO.