Tata Docomo — Not getting speed that is promised

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo Account Number[protected].
its been 12 days since i logged a compaint with Tata. here is my ticket number :[protected]

Still waiting to get the issue resolved

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Can i have an ETA for the issue to get fixed ?

Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that we have already registered the complaint regarding network on 18-SEP-2014 vide docket number[protected] and the same has been closed stating that DSLAM UP after fibre cut restoration. Hence complaint has been closed.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Now. this is irritating.

I got a call from Tata on 20th Sep saying the fibre cut has been resolved and my issue is fixed. i had asked the representative to hold the line so that i can check. i was still getting a lower speed so i had told the representative that the issue is NOT FIXED.

Even at this moment i'm not getting the speed as promised.

Not resolving an issue even after 19days in itself is irritating, On top of a comment saying the compaint is CLOSED is even more irritating.

i'm kind of fed-up following up with you guys. !!

22 days and still counting and at mercy of tata team to resolve the issue !!

Day# 24 : Still not resolved

Day# 32 : Still continuing - couldn't update frequently as im not having internet

Day # 40: Still no update