Tata Docomo — NOT USE OF MAIN ACCOUNT BALANCE FOR RECHARGE OF RS. 199 PACK

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

MY MOBILE NO. IS [protected] & EMAIL ID IS manoj.[protected]@gmail.com

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We regret for the inconvenience caused to you.

We regret to inform you that, as of now there is self mode recharge (USSD) code for the selected recharge option of RC199, hence We request you to recharge through retailer in a special mode or through online from our official website in order to avail the complete benefits. However, you can select pay by mobile balance option in order to recharge from main balance through online from our official website www.tatadocomo.com.

For your convenience, We are attaching a link here wherein you can recharge your number online. To recharge online, open -www.tatadocomo.com. Choose ""online-recharge"" option & enter the relevant voucher details to recharge online by debit / credit card or net banking facility.

If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at mailto:[protected]@tatadocomo.com along with the error screen shot for better assistance.

Thanks and regards,
Customer care,
Tata Dococmo.

BUT IN THAT WAY I CAN NOT USE MY MAIN ACCOUNT BALANCE & ONE ANOTHER COMPLAINT FROM YOUR SIDE. ON DATED 23.02.2015 I HAVE RECHARGE OF RS. 89 FOR 3G DATA PACK 350MB & VALIDITY 14 DAYS. MY PREVIOUS 3G DATA BALANCE BALANCE ABOUT 100 MB WHICH IS NOT ADD TO MY DATA. I HAVE TRIED TO COTACT CUSTOMER CARE FROM YESTERDAY BUT ALL THE TIME THEY SHOW LINE BUSY. WHEN I CONTACT WITH ANOTHER NUMBER THEY RECIEVE CALL. I CAN NOT UNDERSTAND WHAT YOU PEOPLE DOING. YOUR CUSTOMER EXECUTIVE REPLIED WE HAVE ADDED THE DATA. SO I REQUESTED KINDLY PROVIDE ME THE DETAIL OF DATA ADDED & USES OF THIS DATA. THANKS I HOPE U DID WELL OTHERWISE I HAVE NO OPTION REMAIN TO PORT MY ALL THREE NUMBERS.