Tata Docomo — Not working my free balance

Hiiii I am sangita sahoo.My tata docomo number is [protected]. I recharged 123 balance in the date of 20th aug 2014. But that not working till now. i also called customer care services for request my complaint. But that time he tell that its a misconversation and it will not chargable after this time. But till now the my balance is not working cutting my balance and when i tired to call a customer service but engaged occure. Please refund my balance and activate my free balance.
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

As per the discussion over the call on your number. We would like to inform you that we have refunded you the amount of Rs. 200/- with docket number: ABAL[protected], ABAL[protected]. Kindly check with your balance.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

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