[Resolved] Tata Docomo — One of the most pathetic and worst network and services

iramm20

from Mumbai, Maharashtra

Address:

New Delhi, Delhi

I am a photon user since for the last 5 yrs, everything was allright till last 6 mnths, the most horrible service, network issues, no one pays any heed to ur complaints, worst customer service ever, one that you dont expect from a brand like tata. I have called the customer service numerous times for the network issues that i am facing, but it seems they are fast asleep during office hours, as no one pays any heed to your problems, but would be the first to send you the bills religipously month after months, irrespective of the fact that they themselves have admitted to the fact that they have network issues in my area, Gautam Nagar, new delhi Spoke to parul, manjot, manjeet and everyone else at there customer service(WHICH IS HARDLY THERE), BUT TO NO AVAIL. IF I DO NOT GET A PROMPT RESPONSE ASAP, I WOULD BE FORCED TO TAKE ACTION PHOTON NO-[protected]

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Aug 9, 2021

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried to speak to you personally on your number. However, we are unable to contact you, since your call was not responded. In this regards, we would like to inform you that your complaint docket number[protected] has been closed on 19-MAY-2015 16:36 stating that you are facing the slow speed as your location is fully loaded and our network team is constantly working on it to resolve the same.

Thanks and Regards,
Customer Care
Tata DOCOMO.